Frequently Asked Questions

• What sizes are the prints?

We offer a wide range of sizes and finishes, from our classic size (40x60cm – 300 copies) to our largest size the Collector (130x195cm – 30 copies). You can find further information on our different formats here.

Every artwork may vary in size and ratio (2:3, 1:1, 2:1, etc.) so the exact dimensions will appear on the product page.

Note that “Print Only” products will have an additional 40mm white border to the size shown on the product page. It will give your chosen framer the ability to work adequately with different framing options. 

Same goes for our Space Frames, add an extra 300mm to both length and width of the print to have the complete size of your artwork.

• What will my print look like and how do I know they are authentic? 

Our photographs are printed on high quality archival grade photographic paper, and depending on the subject matter, either a glossy or metallic paper is used.

Our artworks are printed in accordance with the highest quality standards and under the supervision of the artist. They are delivered with an individually numbered certificate of authenticity.

• How can I place an order?

You can buy your artwork directly from our website, or by visiting one of our partner’s showroom.

Our partner’s list : click here.

Once you have choosen your artwork from our catalog of more than 300 photographs, you first need to pick :

- the size [CLASSIC, LARGE, GRANDE or COLLECTOR], then
- the finish [PRINT ONLY, PREMIUM CANVAS, ACRYLIC or 3D SPACE FRAME] and finally
- add it to your cart.

To finalise your order, please click on "check-out" and fill all informations for shipping, billing and payment method. 

• Do you ship?

Yes, we do.

Australia: Shipping within Australia is free for orders over $150. 

International:

- Worldwide shipping for print-only photographs is free.

- On other artworks, a quote is provided at the time of checkout.

• When will I receive my artwork?

All our prints are handmade once your order has been validated. Please allow for 12-15 working days of production time*.

The shipping time will vary depending on the destination (Australia or Overseas / size of the parcel). You will received a tracking number by email as soon as we have shipped your artwork.

(*) Please note that with the current Covid situation, lead-times can be a bit longer.

• What is your exchange or return policy?

It is possible to exchange the Classic and Large format only, one time, purchased on this website within one week of delivery, provided that it is in perfect condition and sent back in its original packaging. 

You are responsible for all shipping costs and insurance that comes with this exchange. To proceed with an exchange, please email us at hello@artistcollective.com.au

We do not refund for change of mind. Under the Australia Consumer Law, we will replace free of charge only artworks with manufacturing defects.

If you are unsure or would like additional information before placing your order, please get in touch with us at hello@artistcollective.com.au

• Are our prints limited edition?

Yes, apart from the collection 'Hollywood Classics' and 'NASA', all our photographs are printed in limited edition and individually numbered for traceability. 

A certificate of authenticity guarantees that the artwork is printed with the highest standards and under the supervision of the artist. Despite being limited, Artist Collective focusses on keeping fine art photography affordable.

• How do you join the Artist Collective?

We are constantly looking for talented artists to join our collective, both up-and-coming and established.

Do not hesitate to submit samples of your best work along with any relevant links to your website or social media at hello@artistcollective.com.au

• How should I care for my artwork?

To dust mounted artworks, you should use a light microfibre cloth and gently wipe over the artwork. If necessary, you can also use a small amount of methylated spirit on a microfibre cloth.  

Do not use cleaning products that contain ammonia and do not use paper towel as it may scratch the acrylic.

The wooden frame of 3D Spaceframes can be gently wiped with a damp cloth. 

Your artwork shouldn't be display in direct full sunlight (outdoor or next to a window) neither in high humidity conditions (bathroom, etc.).